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Where can I find Galaxy products?
Veggie products are found in the produce section of the supermarket. Rice, Veggy and Vegan
products are found in the cheese alternative or dairy section of natural foods stores as well
as in the natural section of traditional grocery stores. Wholesome Valley Organic products are
found in the dairy section of grocery and natural foods stores. To find
stores in your areas that carry our products, click on the “Find Our
Products” icon.
I saw some Veggie brand products on your site that my local store
does not carry. What should I do?
Most grocery stores carry a large variety of Galaxy's products in the produce section,
but may not carry all of them because of limited space. If you would like to see a particular
Veggie product carried by your local store, we suggest you contact the produce manager in that
store and ask them to consider selling the product you are interested in.
In some cases, stores will special order items they do not typically carry for customers.
My local natural foods store does not carry your full line of
Veggy, Rice, Vegan and Rice Vegan products. What should I do?
Most natural foods stores carry a large variety of Galaxy's products in the cheese alternative
or dairy section, but may not carry all of them because of limited space. If you would like to see a
particular Galaxy product carried by your local store, we suggest you contact the dairy manager in that
store and ask them to consider selling the product you are interested in.
In some cases, stores will special order items they do not typically carry for customers.
Can I buy your products directly from you? Can I buy them online?
No, Galaxy products are available to the public at grocery stores and natural foods stores throughout
the U.S. and Canada.
Are your products cholesterol free?
Yes, all of our cheese alternative products are cholesterol free including: Veggie, Rice, Veggy,
Vegan and Rice Vegan.
Are your products trans fat free?
Yes, all of our products are trans fat free including: Veggie, Rice, Veggy, Vegan, Rice Vegan
and Wholesome Valley Organic. Galaxy uses non-hydrogenated oils such as canola, soybean or rice bran oil.
Do you have dairy and casein free products?
Yes, our Vegan and Rice Vegan products are 100% dairy and casein free. They are perfect for vegan
diets or those with dairy allergies.
Do you have soy and dairy free products?
Yes, our new Rice Vegan slices are dairy, casein and soy free.
Are your products gluten free?
Yes, all Galaxy products are gluten free. Our products do not contain wheat, oats or barley.
Do you have preservative free products?
Yes, our Rice, Veggy, Vegan, Rice Vegan and Wholesome Valley products are preservative free.
Do you have organic products?
Yes, Galaxy's dairy based Wholesome Valley Organic products are USDA certified by Onecert
Organic. They contain 95+% organic ingredients (excluding water or salt).
Do Galaxy cheese alternatives melt?
Yes, all Galaxy slice, shred and chunk products melt. Veggie, Rice, Veggy and Rice Vegan products have a great melt.
The casein free Vegan products have a good melt. If you are having difficulty achieving desired melt,
cover the cooking dish with a lid and extend cooking time.
Can I cook with Galaxy cheese alternatives?
Yes, simply substitute the traditional cheese ingredient in your recipe with a Galaxy slice, shred or
chunk product. The cooking time may vary when substituting cheese alternative in recipes calling for high
fat dairy products. If you are having difficulty achieving desired melt, cover the cooking dish with a lid
and extend cooking time. Galaxy soft cheeses, including the butter spreads, are not recommended for cooking
and saut‚ing.
Can I bake with Galaxy cheese alternatives?
Yes, with the exception of the soft cheese alternatives. The butter, sour cream and cream cheese alternatives
are recommended for spreading, dipping and topping. If you choose to try baking with the soft cheese alternatives,
keep in mind that you will need to adjust the fat and/or moisture content of the recipe.
Do you have recipes using cheese alternatives?
Yes. (Click here for our free Recipe Book)
Do cheese alternatives need to be refrigerated?
Yes, all products with the exception of the grated Parmesan flavor toppings should be refrigerated at all times.
The grated Parmesan toppings are shelf stable and do not require refrigeration until opened.
Can cheese alternatives be frozen?
No, we do not recommend freezing any Galaxy products as it will compromise the texture and melt.
However, if you choose to freeze the slice products, for best results, thaw the product slowly in the refrigerator.
Please note that the product may become brittle after freezing.
Where can I locate the expiration date on the package?
The expiration date is either printed at the top or bottom edge of the outer package. For example, USE BY MAY 22 07 CA 01:56 5
Can I use Galaxy products after the expiration date?
No, all Galaxy products should be consumed by the expiration date printed on the package for optimal taste and texture.
What is casein?
Casein is a lactose free, pure source of protein derived from skim milk. Once the casein is separated from the milk,
it is free of the fat and cholesterol associated with most dairy products. Although casein does include very trace
amounts of lactose, the amounts are so trivial that FDA regulations allow for "Lactose Free" claims on the packaging.
Do you add MSG to your products?
No, Galaxy does not add monosodium glutamate (MSG) flavor enhancer to any products.
Can you tell me more about the natural flavors in your products?
The natural flavors are a blend of ingredients that are free of animal products, free of added MSG and free of gluten.
What is lactic acid?
Lactic acid is an acidulant used to control product tartness. The lactic acid Galaxy uses is derived from various
lactose free vegetable sources. The lactic acid we use is not derived from lactose, a milk sugar.
Why do the slices appear to have a textured edge?
The textured edge you may notice on the slice products is a result of the sealing process. The textured edge is
not plastic, but rather actual product.
How much soy protein is in your soy-based products?
Our soy-based Vegan products contain 1 to 2 grams of soy protein per serving depending on the format.
Our soy-based Veggie and Veggy products contain 2 to 7 grams of protein depending on the format, with less than
1% from soy. For more information on the nutrition facts please visit the individual brand pages.
(Click here for Veggie Brand) (Click here for Veggy Brand)
(Click here for Vegan Brand)
Is the yeast ingredient in your products active?
No, all of our yeast ingredients are inactive and have no fermentation activity.
Do you age your products?
No, all of our cheese alternative products are cooked and packed hot; they do not go through an aging
or fermentation process.
Do you use any ingredients with animal rennet?
No, we do not use any ingredients with animal rennet (the enzymes used to clot milk during the cheese-making process).
The casein in our Veggie, Rice and Veggy products is made with microbial enzymes. /p>
What is the difference between lactose free and dairy free?
Lactose free products are not the same as dairy or casein free products. Products that are called "Lactose Free"
do not contain any milk sugar, but they may contain casein, lactose free milk protein. If you are lactose intolerant
(sensitive to lactose, the sugar naturally present in milk) we recommend you try our Veggie, Veggy or Rice products.
If you would like to avoid milk proteins or dairy completely, we recommend our Vegan and Rice Vegan products that are
labeled "Vegan," "100% Dairy Free," or "Casein Free" as these products do not contain lactose or milk proteins.
Do your products contain corn ingredients?
Yes, some of our ingredients are derived from corn, including the modified food starch and maltodextrin.
Are the dairy ingredients used in your Wholesome Valley Organic cheese products pasteurized?
Yes, all dairy ingredients are made with pasteurized, rBST hormone free milk and do not contain animal enzymes or rennet.
Do you have a cross contamination allergen program for the Vegan and Rice Vegan products?
Yes, Galaxy closely follows a strict allergen and cross contamination program.
Do any of your products contain peanuts, tree nuts, eggs, or wheat?
No, Galaxy does not use any of these ingredients.
Are Galaxy's products certified Kosher?
No.
Are your products GMO free?
The Food and Drug Administration (FDA) no longer recognizes the terms Genetically Modified Organism (GMO),
GMO Free and Non-GMO on product labels. Our products are formulated from GMO free ingredients.
Is the Vitamin E in your products from an animal source?
No, the Vitamin E is from a non-animal source.
What is the source of the mono and diglycerides in your Rice Vegan products?
The source of the mono and diglycerides is non-hydrogenated palm oil.
I found a dark line on the preservative free individually wrapped slice product. What is this?
Although it is uncommon, a dark line on the preservative free Rice, Veggy, Vegan, Rice Vegan and Wholesome Valley
Organic slices, may be the start of mold. All of our preservative free products are formulated to be free of mold
until after the expiration date, however occasionally mold will begin before the expiration due to improper storage
and handling. Please call our consumer affairs department at 800-441-9419, ext. 224 if you experience this issue.
I found white spots on the cheese alternative block product. What is this?
Although it is uncommon, extremely cold temperatures may cause the sodium ingredients to rise to the surface of the
block products resulting in white spots. These white spots are not mold and are not harmful if consumed.
Why is there no Country of Origin Labeling (COOL) on your products?
The Country of Origin labeling does not pertain to our products since we are not a perishable agricultural commodity.
A perishable agricultural commodity is a fresh or frozen fruit and vegetable. In addition the COOL law excludes an
ingredient in a processed food item.
What countries do you import the ingredient casein from?
The countries of origin for our casein are Ireland and New Zealand.
What assurance do I have that your products do not contain Melamine?
This does not pertain to our company since our products do not contain liquid or powdered milk. Melamine has only been
detected in liquid or powdered milk from China. Furthermore, we do not import casein (dried skim milk protein) from China.
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