FAQ
You have questions, we have answers!
Here you will find information on where to find our products, how
to select a Galaxy Nutritional Foods cheese alternative to meet the
needs of your diet and more. If you do not find the answer to your
question here, feel free to contact us at 800-441-9419, ext.
224.
Where can I find
Galaxy products?
I saw
some Veggie brand products on your site that my local store does
not carry. What should I do?
My local natural foods store does not carry your full line of
Veggy, Rice, Vegan and Rice Vegan products. What should I
do?
Can I buy your products directly from you? Can I buy them
online?
Are your products
cholesterol free?
Are your products
trans fat free?
Do you have
dairy and casein free products?
Do you have soy
and dairy free products?
Are your products gluten
free?
Do you have
preservative free products?
Do you have organic
products?
Do Galaxy cheese
alternatives melt?
Can I cook
with Galaxy cheese alternatives?
Can I bake
with Galaxy cheese alternatives?
Do you
have recipes using cheese alternatives?
Do
cheese alternatives need to be refrigerated?
Can cheese
alternatives be frozen?
Where can
I locate the expiration date on the package?
Can
I use Galaxy products after the expiration date?
What is casein?
Do you add MSG to your
products?
Can you tell me more about the natural flavors in your
products?
What is lactic acid?
Why do
the slices appear to have a textured edge?
How
much soy protein is in your soy-based products?
Is the
yeast ingredient in your products active?
Do you age your
products?
Do you
use any ingredients with animal rennet?
What
is the difference between lactose free and dairy free?
Do your
products contain corn ingredients?
Are the dairy ingredients used in your Wholesome Valley Organic
cheese products pasteurized?
Do you have a cross contamination allergen program for the Vegan
and Rice Vegan products?
Do any of your products contain peanuts, tree nuts, eggs, or
wheat?
Are Galaxy's
products certified Kosher?
Are your products GMO
free?
What is the source of the mono and diglycerides in your Rice Vegan
products?
I found a dark line on the preservative free individually wrapped
slice product. What is this?
I found white spots on the cheese alternative block product. What
is this?
Why is there no Country of Origin Labeling (COOL) on your
products?
What
countries do you import the ingredient casein from?
What assurance do I have that your products do not contain
Melamine?
Where
can I find Galaxy products?
Veggie products are found in the produce section of the
supermarket. Rice, Rice Vegan, Veggy and Vegan products are found
in the cheese alternative or dairy section of natural foods stores
as well as in the natural section of traditional grocery stores.
Wholesome Valley Organic products are found in the dairy section of
grocery and natural foods stores. To find stores in your areas that
carry our products, click here.
I saw
some Veggie brand products on your site that my local store does
not carry. What should I do?
Most grocery stores carry a large variety of Galaxy's products in
the produce section, but may not carry all of them because of
limited space. If you would like to see a particular Veggie product
carried by your local store, we suggest you contact the produce
manager in that store and ask them to consider selling the product
you are interested in. In some cases, stores will special order
items they do not typically carry for customers.
My local natural foods store does not carry your full
line of Veggy, Rice, Vegan and Rice Vegan products. What should I
do?
Most natural foods stores carry a large variety of Galaxy's
products in the cheese alternative or dairy section, but may not
carry all of them because of limited space. If you would like to
see a particular Galaxy product carried by your local store, we
suggest you contact the dairy manager in that store and ask them to
consider selling the product you are interested in. In some cases,
stores will special order items they do not typically carry for
customers.
Can I buy your products directly from you? Can I buy
them online?
No, Galaxy products are available to the public at grocery stores
and natural foods stores throughout the U.S. and Canada.
Are
your products cholesterol free?
Yes, all of our cheese alternative products are cholesterol free
including: Veggie, Rice, Veggy, Vegan and Rice Vegan.
Are your
products trans fat free?
Yes, all of our products are trans fat free including: Veggie,
Rice, Veggy, Vegan, Rice Vegan and Wholesome Valley Organic. Galaxy
uses non-hydrogenated oils such as canola, soybean or rice bran
oil.
Do you
have dairy and casein free
products?
Yes, our
Vegan and Rice Vegan products are 100% dairy and casein free. They
are perfect for vegan diets or those with dairy allergies.
Do you have
soy and dairy free products?
Yes, our new Rice Vegan slices are dairy, casein and soy free.
Are your
products gluten free?
Yes, all Galaxy products are gluten free. Our products do not
contain wheat, oats or barley.
Do
you have preservative free products?
Yes, our Rice, Veggy, Vegan, Rice Vegan and Wholesome Valley
products are preservative free.
Do you have
organic products?
Yes, Galaxy's dairy based Wholesome Valley Organic products are
USDA certified by Onecert Organic. They contain 95+% organic
ingredients (excluding water or salt).
Do
Galaxy cheese alternatives melt?
Yes, all Galaxy slice, shred and chunk products melt. Veggie, Rice,
Veggy and Rice Vegan products have a great melt. The casein free
Vegan products have a good melt. If you are having difficulty
achieving desired melt, cover the cooking dish with a lid and
extend cooking time.
Can I
cook with Galaxy cheese
alternatives?
Yes,
simply substitute the traditional cheese ingredient in your recipe
with a Galaxy slice, shred or chunk product. The cooking time may
vary when substituting cheese alternative in recipes calling for
high fat dairy products. If you are having difficulty achieving
desired melt, cover the cooking dish with a lid and extend cooking
time.
Can I
bake with Galaxy cheese alternatives?
Yes, but keep in mind that you will need to adjust the fat and/or
moisture content of the recipe.
Do you
have recipes using cheese alternatives?
Yes.
Do
cheese alternatives need to be
refrigerated?
Yes,
all products with the exception of the grated Parmesan flavor
toppings should be refrigerated at all times. The grated Parmesan
toppings are shelf stable and do not require refrigeration until
opened.
Can
cheese alternatives be frozen?
No, we do not recommend freezing any Galaxy products as it will
compromise the texture and melt.
Where can I locate the expiration date on the
package?
The expiration date is either printed at the top or bottom edge of
the outer package. For example, USE BY MAY 22 07 CA 01:56 5
Can
I use Galaxy products after the expiration
date?
No, all Galaxy products should be consumed by the expiration date
printed on the package for optimal taste and texture.
What is
casein?
Casein is a lactose free, pure source of protein derived from skim
milk. Once the casein is separated from the milk, it is free of the
fat and cholesterol associated with most dairy products. Although
casein does include very trace amounts of lactose, the amounts are
so trivial that FDA regulations allow for "Lactose Free" claims on
the packaging.
Do you
add MSG to your
products?
No, Galaxy
does not add monosodium glutamate (MSG) flavor enhancer to any
products.
Can you tell me more about the natural flavors in your
products?
The natural flavors are a blend of ingredients that are free of
animal products, free of added MSG and free of gluten.
What is lactic
acid?
Lactic acid is an acidulant used to control product tartness. The
lactic acid Galaxy uses is derived from various lactose free
vegetable sources. The lactic acid we use is not derived from
lactose, a milk sugar.
Why
do the slices appear to have a textured
edge?
The textured
edge you may notice on the slice products is a result of the
sealing process. The textured edge is not plastic, but rather
actual product.
How
much soy protein is in your soy-based
products?
Our soy-based Vegan products contain 1 to 2 grams of soy protein
per serving depending on the format. Our soy-based Veggie and Veggy
products contain 2 to 7 grams of protein depending on the format,
with less than 1% from soy. For more information on the nutrition
facts please visit the individual product pages.
Is
the yeast ingredient in your products active?
No, all of our yeast ingredients are inactive and have no
fermentation activity.
Do you age your
products?
No, all of our cheese alternative products are cooked and packed
hot; they do not go through an aging or fermentation process.
Do you
use any ingredients with animal rennet?
No, we do not use any ingredients with animal rennet (the enzymes
used to clot milk during the cheese-making process). The casein in
our Veggie, Rice and Veggy products is made with microbial
enzymes.
What is the difference between lactose free and dairy
free?
Lactose free products are not the same as dairy or casein free
products. Products that are called "Lactose Free" do not contain
any milk sugar, but they may contain casein, lactose free milk
protein. If you are lactose intolerant (sensitive to lactose, the
sugar naturally present in milk) we recommend you try our Veggie,
Veggy or Rice products. If you would like to avoid milk proteins or
dairy completely, we recommend our Vegan and Rice Vegan products
that are labeled "Vegan," "100% Dairy Free," or "Casein Free" as
these products do not contain lactose or milk proteins.
Do your
products contain corn ingredients?
Yes, some of our ingredients are derived from corn, including the
modified food starch and maltodextrin.
Are the dairy ingredients used in your Wholesome Valley
Organic cheese products pasteurized?
Yes, all dairy ingredients are made with pasteurized, rBST hormone
free milk and do not contain animal enzymes or rennet.
Do you have a cross contamination allergen program for
the Vegan and Rice Vegan products?
Yes, Galaxy closely follows a strict allergen and cross
contamination program.
Do any of your products contain peanuts, tree nuts,
eggs, or wheat?
No, Galaxy does not use any of these ingredients.
Are Galaxy's
products certified Kosher?
No.
Are your
products GMO free?
The Food and Drug Administration (FDA) no longer recognizes the
terms Genetically Modified Organism (GMO), GMO Free and Non-GMO on
product labels. Our products are formulated from GMO free
ingredients.
What
is the source of the mono and diglycerides in your Rice Vegan
products?
The source of the mono and diglycerides is non-hydrogenated palm
oil.
I found a dark line on the preservative free
individually wrapped slice product. What is
this?
Although it is uncommon, a dark line on the preservative free Rice,
Veggy, Vegan, Rice Vegan and Wholesome Valley Organic slices, may
be the start of mold. All of our preservative free products are
formulated to be free of mold until after the expiration date,
however occasionally mold will begin before the expiration due to
improper storage and handling. Please call our consumer affairs
department at 800-441-9419, ext. 224 if you experience this
issue.
I found white spots on the cheese alternative block
product. What is this?
Although it is uncommon, extremely cold temperatures may cause the
sodium ingredients to rise to the surface of the block products
resulting in white spots. These white spots are not mold and are
not harmful if consumed.
Why is there no Country of Origin Labeling (COOL) on
your products?
The Country of Origin labeling does not pertain to our products
since we are not a perishable agricultural commodity. A perishable
agricultural commodity is a fresh or frozen fruit and vegetable. In
addition the COOL law excludes an ingredient in a processed food
item.
What countries do you import the ingredient casein
from?
The countries of origin for our casein are Ireland and New
Zealand.
What assurance do I have that your products do not
contain Melamine?
This does not pertain to our company since our products do not
contain liquid or powdered milk. Melamine has only been detected in
liquid or powdered milk from China. Furthermore, we do not import
casein (dried skim milk protein) from China.